All orders are processed within an average of 1-2 business days.
BRU Brands, Inc. uses a third-party distribution partner to process and ship orders while managing returns. This partner receives orders from our website, packages and then ships products out across the United States. The average processing time for this partner is 1-2 business days. This can vary due to holidays, weekends and other conflicts that may arise. Our team works hard to solve any shipping inconsistencies or problems, however, recognize that problems may arise that we are unable to solve.
BRU Brands, Inc. uses a third-party distribution partner to process and ship orders while managing returns. Shipping rates and delivery estimates vary per state and are calculated at checkout. These rates come directly from our distribution partner. BRU Brands, Inc. uses multiple distribution locations in order to minimize the cost of shipping, however, cannot guarantee minimal shipping rates.
BRU Brands, Inc. offers multiple shipping options for customers whom desire traditional or expedited shipping. These options often lead to deliveries within the desired deadline, however, can be delayed at times do to circumstances out of our control.
Our distribution partner manages shipment confirmation and order tracking. Sometimes tracking numbers or order tracking is inaccurate, and BRU Brands, Inc. takes no responsibility for this occurrence. Once the product is purchased, it is handled exclusively by our distribution partner and third-party shipping services.
BRU Brands, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
For more information, send us an email at firstname.lastname@example.org.
At BRU, we value each customer and work to provide the best customer service and experience. As our founder, Connor Blakley, says, “we all deserve better.”